Last Updated: July 2026

Privacy Policy for Nurture Counselling with Emma Ball

Nurture Counselling with Emma Ball is committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information is collected through this website, how it is used, and your rights regarding your personal information.

Who We Are

Nurture Counselling with Emma Ball provides professional counselling and psychotherapy services.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Emma Ball
Nurture Counselling with Emma Ball
Email: emmaball@nurturecounselling.co.uk

Information We Collect

Depending on how you interact with this website, we may collect personal information including:

• Your name

• Email address

• Telephone number

• Information you provide through contact forms or appointment enquiries

• Information relating to your counselling enquiry

• Any files or information you choose to submit

We only collect information that is necessary to respond to your enquiry or provide counselling services.

How We Use Your Information

Your information may be used to:

• Respond to your enquiries

• Arrange appointments

• Provide counselling services

• Communicate with you regarding appointments

• Maintain appropriate client records where required

• Comply with legal and professional obligations

Your information is never sold to third parties.

Website Analytics

This website is hosted by Squarespace.

We automatically collect certain technical information when you visit this website, including:

• Your browser, device and network information

• Your IP address

• Pages viewed

• Internal links clicked

• Search activity

• Scroll activity

• Timestamps

• The website you visited before arriving here

This information is used to understand website performance, visitor behaviour and improve the website.

Cookies

This website uses cookies and similar technologies.

Essential cookies are required for the secure operation of the website and cannot be disabled.

With your consent, analytics and performance cookies may also be used to help understand how visitors use the website.

You can manage your cookie preferences through the cookie banner displayed when you first visit the site.

Contact Forms

If you complete a contact form, we collect the information you provide so that we can respond to your enquiry.

This information is securely processed and is only used for the purpose of responding to your enquiry or arranging an initial consultation.

Appointment Bookings

Appointments are arranged directly with Emma Ball following an initial enquiry.

Your name, email address, telephone number and appointment details may be used to arrange and manage your appointments. This information is used solely for the purpose of providing counselling services and communicating with you about your appointments.

Confidentiality

As a counsellor, confidentiality is central to my practice.

Information shared during counselling sessions is kept confidential except where:

• you provide consent for information to be shared;

• I am legally required to disclose information;

• there is a serious risk of harm to yourself or another person; or

• disclosure is required under professional or safeguarding obligations.

Any such disclosure would only occur where necessary and in accordance with legal and ethical responsibilities.

Professional Record Keeping

If you become a counselling client, I will keep appropriate records as required for safe and ethical practice.

Client notes are stored securely using password-protected Microsoft Word documents. Appointment information is maintained separately in a handwritten diary, which is kept securely.

Records are only accessible where necessary for the provision of counselling services and are retained in accordance with legal requirements and professional guidance before being securely destroyed.

Legal Basis for Processing

Under UK GDPR, personal information is processed under one or more of the following lawful bases:

• Consent

• Legitimate interests

• Performance of a contract

• Legal obligation

Special category health information is processed where necessary for the provision of health or counselling services and in accordance with applicable UK data protection legislation.

How Long Information Is Kept

Enquiries that do not become counselling clients are retained only for as long as necessary to deal with the enquiry.

Client records are retained in accordance with professional guidance and legal requirements before being securely destroyed.

Data Security

Reasonable technical and organisational measures are used to protect your personal information from unauthorised access, loss, misuse or disclosure.

Electronic records are stored on password-protected devices with appropriate security measures in place. Paper records are stored securely and only accessible to Emma Ball.

Third-Party Services

This website is hosted by Squarespace, which processes certain information to provide website hosting and analytics.

Where online counselling sessions are provided, Google Meet is used to facilitate secure video appointments. Google processes certain personal information necessary to provide this service in accordance with its own Privacy Policy.

Microsoft software is used to securely store client notes. Appropriate technical and organisational measures, including password protection, are used to safeguard client information.

Personal information is only shared with third-party providers where necessary to deliver counselling services or comply with legal obligations.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information where appropriate.

• Request restriction of processing.

• Object to certain processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies upon consent.

To exercise any of these rights, please contact me, Emma Ball using the contact details on this website.

Complaints

If you are unhappy with how your personal information has been handled, please contact me (emmaball@nurturecounselling.co.uk) in the first instance so I can try to resolve your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or the way this website operates.

The latest version will always be published on this website.